The ceremony encompasses 18 categories which celebrate the best hospitality properties, projects and professionals working in the region over the last year:
This award celebrates all 5-Star hotels which offer a consistently exceptional environment with comprehensive facilities, unique and diverse features, excellent service and a superlative guest experience.
This award celebrates the most successful launch and operation of a restaurant that has opened and been in operation since the 1st of July 2018. Open to all cuisines and price points and judged within the context of its market positioning, the award will celebrate business performance, design, originality and above all else, excellence in service standards and food and beverage offerings.
Delivering the expected luxury features, service levels and design but at lower costs than the 5-Star counterparts is incredibly challenging. This award acknowledges excellence in this intensely competitive segment of the market.
This award celebrates the most successful launch and operation of a hotel or resort in the 3-, 4- or 5-Star categories that has opened since the 1st of July 2018. Judged within the context of its market positioning, the award will reward leading business performance, design, services and value.
The Middle East is expected to see more high-quality but affordable 3-star options enter the market. Successful properties in this category will demonstrate that they are winning business from discerning but more cost-conscious travellers to the region, with design, technology, branding, service, facilities and value all important differentiators.
An award designed to recognise a single impactful feature of a hotel or resort that creates excitement for guest and contributes to the brand identity of the venue. Entrants can include - but are not limited to - entrance areas, lobbies, sculpture, fountains, swimming pools or other water features, theatres or sophisticated lighting displays.
This award is open to any resort hotel in operation for at least one year. Successful entrants will typically be self-contained environments located outside of urban areas that are able to provide for all of their clients’ needs whilst they remain on the premises. Amenities will include, but are not limited to lodging, food, drink, entertainment and recreation. Resort hotels will also typically feature at least one signature amenity or characteristic.
This special award is open to young professionals who have worked in the hospitality profession for at least one year and demonstrate exceptional work, passion, commitment and a desire to learn and progress in their chosen field. Candidates will typically be nominated by a colleague, manager or mentor although they can nominate themselves if the application is accompanied by an endorsement letter from an appropriate referee. This letter can also list quotations from colleagues or clients to help build a vivid and faithful picture of the candidate’s qualities for the judging panel.
Character, atmosphere, entertainment, service standards, branding, design, food and beverage quality, effective promotions and a strong value proposition will all be key considerations in assessing the best bar, beach club or nightlife venue in operation over the last year. Successful applicants will be venues which are within or connected to hotels or other licensed sites and present a distinctive and popular offering which stands out in a crowded marketplace.
This category recognises gyms or sporting facilities situated within hotels that provide outstanding fitness opportunities to guests through the quality of their equipment, training programmes, customer service, branding and value.
This applies to any spa or wellness centre which is built and operating within the premises of a hotel that demonstrates consistently high standards of service, quality and value. Successful applicants will provide a distinct, therapeutic environment with a clear and compelling identity, well trained and skilled staff, excellent customer service and an extensive selection of treatments, packages and products.
This award celebrates successful restaurants that have been in operation since before the 1st of July 2018. Open to all cuisines and price points and judged within the context of its market positioning, the award will celebrate business performance, design, originality and above all else, excellence in service standards and food and beverage offerings.
Whether accommodating weddings, corporate meetings or conferences, art exhibitions, award ceremonies, music concerts or banquets, this award will focus on hotels or resorts which provide an excellent service, facilities, layout, design and setting for one-off special events.
This award recognises hotels and resorts at either the single site or group level that have implemented a single example of information, engineering or equipment technology that has increased the efficiency of front or back office operations, created additional convenience or value for guests and / or had a positive impact on sustainability.
Great hotels are only as good as their people. This award is open to any team that have excelled over the last year, whether in consistent back office or front office functions ranging from procurement to housekeeping, or a special purpose team brought together for a specific project initiative initiated and completed over the last 12 months.
An active head chef in the Middle East who is creating exceptional food in any cuisine or style and who serves as an inspirational example to other kitchen professionals. Eligible chefs must have been running a service within their restaurant since the 1st of July 2018 and since this time, displayed impressive talent, flair, consistency and leadership.
Open to senior hospitality professionals who have been in post since the 1st of July 2018, this award recognises Founders / CEOs / MDs / GMs or Heads of Department who have demonstrated exceptional business performance, initiative and leadership qualities over this period, enhancing or transforming the operation and reputation of their brand.